Administrator

Overview

We are seeking an Operations Administrator to join a growing service-focused business on a flexible contract. This role involves supporting customers, coordinating technician schedules, and ensuring smooth office operations, with a unique opportunity to assist in the implementation of Microsoft Dynamics 365. The successful candidate will play a key role in the operational success of the team while working closely with the Operations Manager and other staff.

Responsibilities

• Manage customer calls and emails.
• Schedule and coordinate technician appointments.
• Create work orders within the CRM.
• Prepare customer quotations and invoices using Xero.
• Support customer account and booking queries.
• Liaise with suppliers and assist with general office administration.
• Support the Operations Manager with day-to-day business activities.

Requirements

• Previous administration or operations support experience.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Confident using Microsoft Office.
• Experience with CRM systems, Xero, or scheduling engineers is advantageous.