Overview
We are seeking an experienced Amazon Connect Developer to facilitate the transition from legacy telephony systems to cloud-based contact center solutions. In this remote position, you will collaborate closely with clients and stakeholders, utilizing your technical expertise to design, implement, and manage robust Amazon Connect deployments. Your role will involve ensuring successful integration with existing systems and providing best practice guidance throughout the project lifecycle.
Responsibilities
- Collaborate with clients and stakeholders to gather and analyse existing Avaya contact centre requirements.
- Design, architect, and implement cloud-based contact centre solutions using Amazon Connect.
- Create detailed technical documentation, high-level designs, and implementation roadmaps.
- Lead end-to-end deployment, including configuration, testing, and successful rollout.
- Provide best practice guidance on building scalable, resilient, and cost-effective architectures.
- Customise features such as IVR, contact flows, and integrate with AWS and external systems.
- Ensure seamless integration with CRM tools, databases, and reporting systems.
- Troubleshoot and resolve technical issues throughout the build and deployment phases.
Requirements
- Proven experience designing and implementing Amazon Connect solutions, particularly with Avaya migrations.
- Solid understanding of Amazon Connect features, including contact flows, IVR, integrations, and reporting.
- Strong background in contact centre technologies and hands-on experience with Avaya systems.
- Excellent communication and stakeholder engagement abilities, able to translate complex technical concepts for non-technical audiences.
- Experience with both legacy and cloud-based call centre reporting and analytics tools.
- Right to work in the UK required.