Overview
The Mandarin-Speaking Application Support Analyst plays a vital role in bridging business users in London and technology teams in Beijing within a high-growth trading organization. This position primarily focuses on providing first-line support for critical business applications and data platforms, enabling effective resolution of technical issues while enhancing user experience. The ideal candidate will engage directly with systems and data, contributing to operational efficiency and effectiveness within the financial services sector.
Responsibilities
- Investigate application issues and perform initial technical investigations.
- Validate data through database queries.
- Support end users by addressing and resolving application-related queries.
- Coordinate with technical teams to facilitate timely resolutions.
- Manage stakeholder communication and provide updates on issue status.
- Help shape and define processes for this newly created role.
- Quickly learn and adapt to new systems and business processes.
Requirements
- Fluent in Mandarin and English, both written and spoken.
- Experience in Application Support or similar technical roles.
- Proficient in querying databases and validating data.
- Familiarity with enterprise applications and business-critical systems.
- Strong communication and stakeholder management skills.
- Ability to quickly learn new technologies and business practices.
- Experience in financial services or trading environments is highly desirable.
- Exposure to SAP/ERP systems is beneficial.