Overview
The Associate Business Analyst will support a Local Government client during a short-term transformation programme, leading process discovery and mapping activities across various back-office functions. This role involves collaborating with stakeholders to understand current operations and identify improvement opportunities, all within the context of a larger digital transformation initiative.
Responsibilities
- Facilitate stakeholder workshops and discovery sessions across multiple business areas.
- Produce Level 2 and Level 3 process maps covering end-to-end business processes.
- Conduct swimlane mapping to identify activities, decision points, hand-offs, and roles.
- Analyze current-state processes and identify opportunities for improvement.
- Challenge existing assumptions and promote best-practice ways of working.
- Support broader digital transformation and systems implementation activities.
- Engage effectively with stakeholders at all levels across the organization.
- Utilize AI and process modeling tools to enhance efficiency and output quality.
Requirements
- Proven Business Analysis experience within business transformation or change programmes.
- Strong end-to-end process mapping skills, including Level 2 and Level 3 process models and swimlane mapping.
- Experience running process discovery activities independently.
- Confident workshop facilitator, capable of managing large SME and stakeholder groups.
- Experience within the Public Sector, ideally in Local Government.
- Experience across one or more back-office functions, such as HR, Payroll, Finance, or Procurement.
- Strong stakeholder management, communication, and influencing skills.
- Familiarity with Visio, Process Engage, or similar process modeling tools.