Overview
We are looking for a skilled Business Analyst / Solution Designer to facilitate the implementation of a health and wellbeing case management solution within a Higher Education setting. This hybrid contract role requires collaboration with various stakeholders and the ability to quickly analyze and transform existing requirements into practical solution designs. The ideal candidate will leverage their expertise in Microsoft Dynamics and previous Higher Education experience to ensure the project progresses efficiently.
Responsibilities
- Analyse existing information, requirements, process notes, and stakeholder inputs relating to the health and wellbeing case management solution.
- Translate business needs into clear solution designs, user journeys, process flows, and functional requirements.
- Collaborate with project stakeholders across student support, wellbeing, IT, and delivery teams to validate assumptions and confirm priorities.
- Apply Microsoft Dynamics case management knowledge to shape practical, deliverable design options.
- Identify gaps, risks, dependencies, and constraints within the existing requirements and proposed solution approach.
- Support rapid decision-making by producing concise documentation, recommendations, and design outputs.
- Ensure the solution design reflects the operational realities of a Higher Education environment, including sensitive student wellbeing cases and support workflows.
Requirements
- Proven experience as a Business Analyst, Solution Designer, or hybrid BA/Solution Designer.
- Strong hands-on experience with Microsoft Dynamics, ideally within case management or service management environments.
- Previous experience working in Higher Education, with an understanding of student services, wellbeing, safeguarding, or related support functions.
- Ability to work quickly from existing discovery and requirements material, with limited time available for further discovery.
- Excellent stakeholder engagement skills, including the ability to clarify needs and build consensus.
- Strong documentation skills, including workflows, solution outlines, and process maps.
- Comfortable working independently in a fast-paced contract environment with tight delivery timescales.