Overview
We are looking for a highly skilled Senior Business Analyst to contribute to a major eCommerce platform transformation initiative in the E-commerce and Retail sector. The role involves collaborating closely with both business and technology teams to ensure that all business requirements and operational workflows are effectively defined and delivered. The candidate will engage with multiple cross-functional stakeholders while leading the analysis and documentation processes essential for successful project outcomes.
Responsibilities
- Lead requirements gathering workshops with business and technology stakeholders.
- Analyse and document current-state and future-state business processes during eCommerce platform transformation.
- Develop Business Requirement Documents (BRDs), Functional Specifications, user stories, acceptance criteria, and process maps.
- Ensure traceability of requirements through design, development, testing, and deployment phases.
- Support business process redesign aligned with operational and commercial objectives.
- Act as a key liaison between business users, delivery teams, and external vendors.
- Facilitate workshops, stakeholder meetings, and solution walkthroughs.
- Support User Acceptance Testing (UAT), defect triage, and go-live readiness activities.
Requirements
- 10+ years of Business Analysis experience within E-commerce and Retail domains.
- Mandatory experience with Shopify+ backend integrations.
- Strong knowledge of retail transformation and business process change management.
- Proven ability to work across multiple business functions in complex enterprise environments.
- Excellent communication, stakeholder management, and documentation skills.
- Strong analytical, problem-solving, and facilitation capabilities.
- Ability to operate effectively in fast-paced transformation programs.
- Familiarity with Agile/Scrum methodologies is preferred.