Overview
We are seeking an experienced ERP Product Owner to play a crucial role in shaping and delivering an enterprise-wide ERP and CRM strategy as part of a large-scale digital transformation programme. This role requires a strategic and customer-focused professional who will work closely with business stakeholders, project teams, and technical specialists to ensure successful delivery of Microsoft Dynamics 365 solutions within an Agile framework. The position will involve managing the product roadmap and backlog, while prioritizing development to align with organizational goals and customer outcomes.
Responsibilities
- Own and manage the D365 ERP & CRM product roadmap in collaboration with stakeholders.
- Prioritise and maintain the Product & Feature Backlog aligned with strategic business objectives.
- Work closely with Agile delivery teams and third-party suppliers to ensure effective project delivery.
- Lead backlog grooming sessions and support the creation of user stories and acceptance criteria.
- Manage stakeholder engagement across operational teams and senior leadership.
- Define product priorities focused on business value and customer outcomes.
- Support release planning and delivery timelines alongside Project Managers.
- Drive user acceptance testing and champion customer-focused design improvements.
Requirements
- Extensive experience with Microsoft Dynamics 365 ERP & CRM.
- Proven track record delivering ERP/CRM solutions in complex transformation programmes.
- Strong Agile/Scrum delivery experience.
- Experience managing product backlogs and prioritisation frameworks.
- Excellent communication and stakeholder engagement skills.
- Ability to translate business requirements into actionable user stories.
- Experience working across technical and business teams.
- Strong understanding of customer engagement and operational process improvement.