Overview
As an ERP Product Owner specializing in Microsoft Dynamics 365, you will play a pivotal role in overseeing the development and implementation of the ERP and CRM strategy for a significant digital transformation initiative. Collaborating with various stakeholders, including business leaders, project teams, and technical experts, you will ensure that the product roadmap and backlog align with the organization's goals while enhancing customer engagement and operational efficiency. This role requires a strategic thinker passionate about driving change in complex environments, particularly those familiar with Agile delivery methodologies.
Responsibilities
- Own and manage the D365 ERP & CRM product roadmap in collaboration with stakeholders.
- Prioritise and maintain the Product & Feature Backlog aligned to strategic objectives.
- Work closely with Agile delivery teams, Solution Architects, and third-party suppliers to ensure successful delivery.
- Lead backlog grooming sessions and support the creation of clear user stories and acceptance criteria.
- Manage stakeholder engagement across operational teams and senior leadership.
- Define product priorities to focus delivery on business value and customer outcomes.
- Support release planning, forecasting, and delivery timelines alongside Project Managers.
- Drive user acceptance testing, product quality, and customer feedback processes.
Requirements
- Extensive experience with Microsoft Dynamics 365 ERP & CRM.
- Proven delivery of ERP/CRM solutions in complex transformation programmes.
- Strong Agile/Scrum delivery experience.
- Experience managing product backlogs and prioritisation frameworks.
- Excellent communication and stakeholder engagement skills.
- Ability to translate business requirements into actionable user stories.
- Experience working across both technical and business teams.
- Strong understanding of customer engagement and operational process improvement.