Overview
In this role as an Information Technology Support Engineer, you will join a highly skilled IT team within a reputable organization, providing hands-on support to end-users across various technologies including hardware, software, and telephony. Your primary focus will be on troubleshooting and resolving IT issues, ensuring that users can efficiently access the services and tools they need to perform their jobs effectively.
Responsibilities
- Act as the first line of IT support, on-site and remotely.
- Log, track, and resolve incidents within SLA targets using the ITSM platform.
- Handle service requests such as password resets, account unlocks, and software installations.
- Manage user accounts and groups in Active Directory.
- Support ongoing projects, including a laptop refresh and rollout.
- Carry out routine security administration.
- Liaise with third-party suppliers to expedite issue resolution.
Requirements
- Proven experience in a technical support or service desk role.
- Familiarity with Windows Server environments, Windows 10/11, Office 365, and Active Directory.
- Confidence in setting up and managing endpoints including laptops, desktops, mobiles, and tablets.
- Exposure to ITIL practices, with certification being a plus.
- Basic networking knowledge including DHCP, DNS, and TCP/IP is advantageous.
- Strong communication skills to explain technical details to non-technical users.
- A proactive, adaptable approach with enthusiasm for problem-solving.