Overview
As an IT Support Specialist in a manufacturing environment, you will provide hands-on IT support and operations management within a new production facility. Collaborating with internal IT teams and external vendors, you will focus on troubleshooting and maintaining critical production systems and infrastructure. Your role is essential in ensuring the smooth operation of factory IT systems, including MES, WMS, and ERP, while working flexible hours in a dynamic setting.
Responsibilities
- Provide hands-on IT support across production and office environments.
- Support and troubleshoot MES, WMS (WAMAS, Lighthouse), and ERP systems.
- Monitor and maintain factory IT infrastructure and networks (Cisco wired & Wi-Fi).
- Perform SQL-based troubleshooting and assist with system integrations.
- Document incidents, resolutions, and updates using the ITSM system.
- Collaborate with internal IT teams, external vendors, and automation specialists.
Requirements
- Proven experience in IT Support or IT Operations, ideally within a manufacturing or industrial environment.
- Strong knowledge of Windows, Office 365, SQL, and networking (Cisco).
- Hands-on experience with MES/WMS/ERP systems is highly desirable.
- Flexible, proactive, and comfortable working independently in a production setting.