IT Support Engineer

Overview

The IT Support Engineer will play a crucial role in supporting the day-to-day IT operations of a rapidly growing tech-enabled trading business. This hands-on position requires immediate availability and offers a dynamic work environment, where the engineer will assist end users with various IT-related issues, ensuring that systems function smoothly and effectively. Engaging with both hardware and cloud-based tools will be essential to succeed in this role.

Responsibilities

• Manage incident resolution and ticket handling.
• Build, set up, and deploy laptops.
• Provide hands-on hardware and end-user support.
• Troubleshoot general desktop and IT issues.
• Support users within Microsoft Azure and Google Workspace environments.

Requirements

• Demonstrated experience in IT support or desktop support.
• Strong skills in hardware setup and laptop provisioning.
• Experience with incident management and service desk operations.
• Familiarity with Microsoft Azure.
• Knowledge of Google Workspace.