Overview
We are seeking a Junior Technical Support Analyst to join a dynamic technology team on an outside IR35 contract basis. In this role, you will collaborate with a diverse group of professionals, providing essential support for Microsoft technologies and operational processes while maintaining a high level of service for users. This position offers an excellent opportunity for those looking to expand their expertise within a large-scale enterprise environment.
Responsibilities
- Provide 1st and 2nd line technical support across Microsoft technologies.
- Manage and resolve incidents, requests, and service tickets using ServiceNow.
- Support Microsoft 365, Teams, Windows, and Active Directory environments.
- Assist with hardware deployment, onboarding, and asset management activities.
- Support user account administration and access requests.
- Maintain accurate documentation and knowledge articles.
- Contribute to continuous improvement initiatives across the support function.
Requirements
- Around 3–5 years' experience in an IT Support Analyst, Service Desk Analyst, or Technical Support role.
- Experience working within an enterprise or corporate IT environment.
- Good knowledge of Microsoft technologies including Windows 10/11, Microsoft 365, Teams, and Active Directory.
- Experience using ServiceNow or a similar ITSM platform.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills and a customer-focused approach.
- Experience supporting hardware, software, and user accounts.
- Understanding of ITIL principles would be beneficial.