Overview
The Junior Technical Support Analyst will play a key role in supporting a busy enterprise technology team, delivering operational support across a Microsoft estate. In this position, the analyst will collaborate closely with colleagues both locally and internationally to ensure high-quality service delivery. This is a fantastic opportunity for individuals with 3–5 years of experience in IT support seeking to broaden their skill set within a dynamic organization.
Responsibilities
- Provide 1st and 2nd line technical support across Microsoft technologies.
- Manage and resolve incidents, requests, and service tickets using ServiceNow.
- Support Microsoft 365, Teams, Windows, and Active Directory environments.
- Assist with hardware deployment, onboarding, and asset management activities.
- Support user account administration and access requests.
- Maintain accurate documentation and knowledge articles.
- Contribute to continuous improvement initiatives within the support function.
- Deliver excellent customer service in collaboration with colleagues.
Requirements
- Around 3–5 years' experience in an IT Support Analyst, Service Desk Analyst, or Technical Support role.
- Experience working within an enterprise or corporate IT environment.
- Strong knowledge of Microsoft technologies including Windows 10/11, Microsoft 365, Teams, and Active Directory.
- Experience using ServiceNow or a similar ITSM platform.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills with a customer-focused approach.
- Experience supporting hardware, software, and user accounts.
- Understanding of ITIL principles is beneficial.