Overview
We are seeking a skilled Business Analyst to spearhead customer experience and digital transformation initiatives within a dynamic organization. In this hybrid role, the contractor will engage with senior stakeholders and drive business change across CRM-focused projects, utilizing their expertise to facilitate workshops and produce essential documentation. This is an excellent opportunity for a proactive professional who can operate independently in a fast-paced setting.
Responsibilities
- Lead business analysis activities across customer experience and digital initiatives.
- Gather, analyse, and document business requirements.
- Facilitate workshops with business and technical stakeholders.
- Produce high-quality documentation, process maps, and functional artefacts.
- Identify business challenges and recommend practical solutions.
- Collaborate with cross-functional teams to support CRM implementation projects.
- Manage multiple priorities while working independently in a fast-paced environment.
Requirements
- Proven experience as a Business Analyst on large-scale change or transformation programmes.
- Strong background in customer experience (CX), CRM, or digital transformation projects.
- Excellent stakeholder management and workshop facilitation skills.
- Experience creating business process maps and project documentation.
- Strong analytical and problem-solving abilities.
- Ability to work autonomously and lead BA activities.
- Desirable: Experience with CRM implementation projects, exposure to Microsoft Dynamics, and knowledge of Jira.