Overview
As a Lead Service & Product Designer for a dynamic tech start-up, you will be instrumental in shaping the customer experience and service ecosystem of a cutting-edge SaaS platform. Collaborating with cross-functional teams, you will influence product direction and design seamless experiences while addressing complex challenges and establishing best practices in service and product design.
Responsibilities
- Lead the design of end-to-end customer journeys across the platform ecosystem.
- Map, analyse, and optimise service experiences across multiple products and teams.
- Create service blueprints that align customer needs with business objectives.
- Partner closely with Product Managers and Engineering teams to ensure scalable solutions.
- Design intuitive digital experiences and produce wireframes and prototypes.
- Plan and conduct user research to translate insights into actionable recommendations.
- Facilitate workshops and present recommendations to senior stakeholders.
- Mentor and support designers to elevate design maturity within the organization.
Requirements
- Significant experience in Service Design, Product Design, or UX Design.
- Strong portfolio showcasing end-to-end project ownership from discovery to delivery.
- Expertise in service blueprinting, journey mapping, and user-centred design methodologies.
- Proficiency in design tools such as Figma.
- Experience in planning and conducting user research.
- Excellent stakeholder management and communication skills.
- Strong understanding of product development practices and agile methodologies.
- Desirable experience in data platforms or regulated industries.