Overview
The Platform Delivery Lead will oversee the management and delivery of a critical SaaS platform that supports millions of customer interactions. Working closely with senior leaders, engineering teams, and third-party partners, the role focuses on balancing business demands with operational stability and governance. This position is ideal for someone who thrives in complex environments and seeks to drive transformational initiatives.
Responsibilities
- Own end-to-end delivery across a critical enterprise SaaS platform.
- Manage platform enhancements, upgrades, and change initiatives.
- Act as a liaison between business stakeholders, product teams, and engineering teams.
- Manage relationships with third-party platform providers and delivery partners.
- Drive release planning, governance, and delivery activities.
- Lead platform upgrades, migrations, and transformation projects.
- Manage risks, dependencies, and competing priorities.
- Ensure platform reliability, resilience, and operational excellence.
Requirements
- Proven experience delivering and operating large-scale SaaS or enterprise platforms.
- Strong stakeholder management experience across business and technology functions.
- Experience managing third-party vendors and technology partners.
- Strong understanding of APIs, integrations, and platform ecosystems.
- Experience leading platform upgrades, migrations, or transformation programmes.
- Ability to balance delivery objectives with operational stability and governance requirements.
- Highly desirable experience in loyalty, rewards, or membership platforms.
- Experience in travel, airline, or fintech sectors is preferred.