Overview
The Business Analyst will join a banking organization on an initial 6-month contract to analyze, document, and improve business processes while supporting operational transformation efforts and enhancing process automation. The successful candidate will collaborate with various stakeholders, leveraging their experience in Financial Services and knowledge of Salesforce to deliver effective business solutions and drive process improvements.
Responsibilities
- Elicit, analyze, and document business requirements from stakeholders across operations, technology, and business functions.
- Lead process discovery workshops and document current and future state processes using BPMN standards.
- Identify process improvement and automation opportunities to enhance operational efficiency and customer outcomes.
- Work closely with business and technical teams to define solution requirements and support implementation activities.
- Support Salesforce-related initiatives, including requirements gathering, process design, user story creation, and testing activities.
- Produce high-quality business analysis artifacts, including business requirements documents, process maps, user stories, functional specifications, and gap analyses.
- Facilitate stakeholder meetings, workshops, and requirement validation sessions.
- Support User Acceptance Testing (UAT), defect management, and implementation activities.
Requirements
- Proven experience as a Business Analyst within the Financial Services sector.
- Strong process mapping and business process improvement experience.
- Practical experience using BPMN (Business Process Model and Notation).
- Hands-on experience working with Salesforce.
- Strong requirements gathering, documentation, and stakeholder management skills.
- Experience creating user stories, process flows, business requirements, and functional specifications.
- Excellent analytical and problem-solving abilities.
- Strong communication and facilitation skills.