Overview
We are seeking a proactive Product Manager to join an innovative company focused on enhancing a live customer-facing Conversational AI product. This role will involve collaborating with various teams to understand user needs, drive product adoption, and improve the overall customer experience. The position requires a strong background in product and community management, particularly within the realm of AI technologies, as you will play a crucial role in expanding the product's reach and effectiveness.
Responsibilities
- Support the growth and development of a live customer-facing Conversational AI product.
- Understand user needs and gather feedback to enhance the product.
- Drive product adoption and community engagement efforts.
- Identify opportunities for product improvement and customer experience enhancements.
- Collaborate cross-functionally with product, AI, customer, and community teams.
- Monitor and analyze user engagement metrics to guide development efforts.
Requirements
- Proven experience in Product Management, Product Operations, Community Management, or Community Growth.
- Familiarity with Conversational AI, chatbots, AI assistants, or similar technologies.
- Experience with customer-facing digital products or B2B internal tools related to helpdesk functions.
- Strong comprehension of user feedback processes and methods for product improvement.
- Demonstrated ability to drive product adoption and community growth initiatives.
- Comfortable working with AI products in a live environment.
- Ability to collaborate effectively across various functional teams.