Overview
The Senior Product Manager will play a pivotal role in guiding the discovery phase of a significant digital transformation initiative aimed at reimagining the entire customer journey. This remote position emphasizes customer research, analytics, and product strategy, collaborating closely with product design and other stakeholders to enhance customer interactions and optimize conversion rates.
Responsibilities
- Lead product discovery initiatives to inform product direction.
- Analyze customer behavior to identify opportunities for improvement.
- Optimize the customer journey to increase overall conversion rates.
- Define and articulate future product strategy.
- Collaborate with Product Design to align on design and user experience.
- Prioritize product opportunities based on delivered insights.
- Present actionable recommendations to senior leadership.
- Prepare detailed work for engineering delivery.
Requirements
- Proven experience in product discovery and customer journey mapping.
- Strong background in product strategy and user research methodologies.
- Ability to create and manage effective product roadmaps.
- Proficiency in analytics to drive product decisions and enhancements.
- Experience working with digital customer-facing products.
- Figma exposure is highly beneficial.
- Excellent stakeholder management skills to foster collaboration.