Overview
The Programme Manager will oversee a complex commercial transformation program that encompasses the entire customer journey in the healthcare sector, from initial enquiry and booking to procedure and post-operative care. This role involves working closely with a Business Analyst to develop strategy through detailed discovery and insights, while also ensuring that multiple workstreams are delivered efficiently and effectively. The position offers a unique opportunity to drive significant change within a dynamic environment, combining both strategic oversight and practical implementation.
Responsibilities
- Lead the transformation programme, ensuring alignment across all phases of the customer journey.
- Conduct detailed discovery sessions to identify key insights and inform programme strategy.
- Collaborate closely with a Business Analyst to define mission intelligence for programme success.
- Drive operational excellence and commercial efficiency throughout multiple workstreams.
- Facilitate clarity and structure in program delivery to meet organizational goals.
- Engage in hands-on delivery to support strategic initiatives as needed.
Requirements
- Proven experience as a Programme Manager, preferably in the healthcare sector.
- Strong analytical and numerate skills to shape and inform strategy.
- Experience managing complex transformation programs with multiple stakeholders.
- Ability to conduct detailed analysis and uncover actionable insights.
- Competence in ensuring operational excellence across various workstreams.
- Excellent organizational skills, with the ability to manage multiple priorities effectively.