Overview
The Project Manager will play a pivotal role in leading a transformation project focused on CRM and marketing technology for a prominent retailer. This position will involve collaborating with internal teams and external vendors to enhance and integrate customer engagement platforms, ensuring efficient synergy across various data and digital systems. The ideal candidate will drive the project's delivery while establishing best practices in customer data management and marketing strategies.
Responsibilities
- Lead the delivery of CRM and marketing system enhancements.
- Collaborate with third-party vendors and internal teams to ensure project success.
- Support the implementation and optimization of marketing technology solutions.
- Ensure seamless integration of CRM with broader data ecosystems.
- Shape and promote best practices in customer engagement and lifecycle marketing.
Requirements
- Proven experience as a Project Manager delivering CRM or MarTech projects.
- Familiarity with tools such as Bloomreach, Ometria, Klaviyo, or Braze.
- Solid understanding of systems integration and customer data flows.
- Strong stakeholder management skills with both business and technical teams.
- Experience working with third-party providers in a retail setting.
- Ability to thrive in a fast-paced retail environment.
- Proactive and self-starting mindset.