Overview
We are seeking an experienced Salesforce Solution Architect to support a major customer loyalty and rewards transformation programme. This role will focus on defining the end-to-end architecture within a Salesforce-led ecosystem, including customer identity services, enterprise integrations, APIs, and mobile experiences. The architect will work collaboratively within a complex multi-supplier environment and engage with senior stakeholders to drive architectural decisions while ensuring alignment across the solution.
Responsibilities
- Define and maintain the end-to-end solution architecture across the rewards portal and Salesforce ecosystem.
- Design integration patterns across Salesforce, customer identity, APIs, mobile applications, and enterprise platforms.
- Translate business and technical requirements into scalable, resilient, and maintainable solution designs.
- Define the architecture for single sign-on (SSO), customer identity integration, and associated authentication journeys.
- Review and assure API designs, data flows, integration components, and system dependencies.
- Support the design of mobile and in-app webview customer experiences.
- Produce architecture artifacts, solution options, design decisions, and technical roadmaps.
- Coordinate suppliers, delivery partners, and senior stakeholders to ensure alignment across the solution.
Requirements
- Proven experience as a Solution Architect on large-scale digital transformation programmes.
- Strong experience in designing Salesforce integration architectures.
- Familiarity with Salesforce Loyalty Management, Data 360, Marketing Cloud, Privacy Centre, MuleSoft, Agentforce, or Salesforce Shield.
- Strong understanding of enterprise APIs, integration patterns, and middleware technologies.
- Experience with SSO, customer identity, authentication, and federation standards.
- Knowledge of loyalty, rewards, customer engagement, or membership platforms.
- Experience in designing mobile applications and in-app webview journeys.
- Strong management experience with senior stakeholders and suppliers in complex multi-vendor environments.