Overview
The Senior Product Owner for CRM will take on a pivotal role in leading a key CRM project, collaborating closely with cross-departmental teams. This hybrid position requires the individual to be onsite three days a week, ensuring alignment between business, technology, data, and vendor teams while prioritizing and managing the project backlog effectively.
Responsibilities
- Act as the senior business product owner for the CRM project, managing priorities and requirements.
- Co-lead the cross-departmental CRM squad to ensure all teams are aligned on scope and milestones.
- Make informed trade-off decisions regarding project requirements and backlog items.
- Coordinate with various stakeholders, ensuring effective communication and project updates.
- Monitor risks associated with the CRM project and propose mitigation strategies.
- Support the development and enhancement of CRM initiatives, particularly with Salesforce.
Requirements
- Demonstrated experience as a Product Owner or Product Manager, particularly in CRM initiatives.
- Proficiency with Salesforce and understanding of its applications in business contexts.
- Strong communication skills to manage stakeholder relationships effectively.
- Experience working in a cross-functional, agile team environment.
- Ability to prioritize and make decisions in complex situations.