Senior Service Delivery Manager

Overview

We are seeking a Senior Service Delivery Manager to join a global client in the hospitality sector for a three-month contract. This role focuses on ensuring the effective delivery of IT services within the organization, collaborating closely with various managed service providers, and enhancing supplier relationships to monitor and maintain service quality. The successful candidate will leverage their industry experience to drive performance and compliance across IT service delivery processes.

Responsibilities

• Manage the delivery of IT services across global operations.
• Collaborate effectively with key managed service providers.
• Enhance relationships with technology vendors.
• Monitor and report on service levels, SLAs, and KPIs.
• Facilitate adherence to ITIL processes.
• Ensure high-quality service delivery within the hospitality sector.

Requirements

• Proven experience as an IT Service Delivery Manager.
• Strong understanding of ITIL processes.
• Experience in the hospitality or retail industry.
• Demonstrated ability in vendor relationship management.
• Proficiency in monitoring and reporting on SLAs and KPIs.
• Experience collaborating with outsourced IT service providers.