Overview
We are looking for a Senior User Researcher to lead user research initiatives for a high-profile government programme focused on advanced AI and LLM-powered services. The contractor will be responsible for ensuring user needs are effectively captured and integrated into the design of these innovative products, working closely with cross-functional teams and stakeholders to prioritize accessibility and compliance. This position offers a blend of strategic leadership and hands-on research, requiring a strong understanding of both qualitative and quantitative methods.
Responsibilities
- Lead the planning, design, and execution of user research activities for AI/LLM-powered services.
- Apply mixed-methods research to capture user needs, behaviours, and expectations.
- Evaluate and recommend approaches for training data collection from a user-centred perspective.
- Test AI/LLM model outputs against user requirements and accessibility standards.
- Collaborate with AI engineers, designers, and product teams to implement research findings.
- Prototype and test new human-AI interaction patterns to ensure transparency and trust.
- Champion inclusive research practices focusing on accessibility and privacy.
- Facilitate stakeholder workshops and community assessments in user research.
Requirements
- Extensive experience as a User Researcher, particularly in digital services or emerging technologies.
- Hands-on experience with AI/LLM products or data-driven services.
- Strong knowledge of qualitative and quantitative research methods and statistical analysis.
- Ability to evaluate AI/LLM model performance from a user-centred perspective.
- Skilled in presenting complex findings to both technical and non-technical audiences.
- Experience within government or regulated environments is desirable.
- Strong understanding of accessibility, privacy, and safeguarding requirements in digital services.