Overview
The Service Designer will lead the design of innovative service solutions, focusing on improving customer experience by conducting workshops and engaging with stakeholders. This 2-month contract role requires collaboration with various teams, emphasizing effective communication and user-centered design principles. The successful candidate will operate at a strategic level, providing actionable insights based on user research and service capability assessments.
Responsibilities
- Lead face-to-face workshops with stakeholders to gather insights and facilitate discussions.
- Conduct user research and analyze findings to inform service design improvements.
- Evaluate and assess current organizational structures and service capabilities.
- Develop user experience frameworks and actionable recommendations for improvement.
- Collaborate with cross-functional teams to enhance operational effectiveness.
- Identify skills gaps and opportunities for service enhancements across departments.
- Communicate effectively with stakeholders at all levels of the organization.
Requirements
- Proven experience in Service Design and customer experience frameworks.
- Strong knowledge of user research methodologies and user-centered design.
- Demonstrated ability to facilitate workshops and manage stakeholder relationships.
- Experience evaluating organizational structures and governance frameworks.
- Ability to create actionable recommendations based on user insights.
- Experience in both Government/Public Sector and Private Sector/Financial Services environments.
- Skills in capability mapping and service capability assessments.