Overview
The Service Designer will support a technology services organization by leading the design and implementation of service management capabilities for complex managed service solutions. This role is hands-on and involves collaboration with various stakeholders including Service Architects and Project Managers to ensure new services are operationally ready and successfully transitioned into support. The position requires the consultant to take a proactive approach throughout the service lifecycle, contributing to both operational readiness and ongoing service improvements.
Responsibilities
- Support project and programme delivery teams throughout the service lifecycle.
- Conduct operational due diligence assessments and support transition planning activities.
- Design and implement service operating models for bespoke managed service solutions.
- Lead operational readiness activities and service transition into live support environments.
- Identify operational risks, dependencies, and readiness requirements.
- Develop early life support plans, service acceptance criteria, and test scripts.
- Coordinate and execute service acceptance testing.
- Produce high-quality operational documentation including service descriptions and training materials.
Requirements
- Demonstrated experience in Service Design, Service Transition, and Operational Readiness.
- Proficiency in implementing complex managed service solutions, particularly in network services (WAN, LAN, WLAN).
- Strong skills in ServiceNow CSM administration and configuration, including Service Catalogue and IT Asset Management.
- Experience in stakeholder management across technical and operational teams.
- Ability to create operational documentation, policies, and training materials.
- ITIL Foundation certification is preferred.
- Experience with managed service governance and reporting models is desirable.
- Strong communication skills and attention to detail.