Overview
The role of ServiceNow Architect entails leading the architectural design and implementation of ServiceNow modules for a telecom client in a hybrid work setting. The contractor will work closely with stakeholders and development teams to define strategic direction, ensure integrations, and provide technical leadership. This six-month contract emphasizes collaboration, governance, and mentoring within a supportive and inclusive environment.
Responsibilities
- Serve as the technical authority on ServiceNow architecture, design, and best practices.
- Define and drive the overall platform strategy, roadmap, and governance.
- Lead the design and implementation of various ServiceNow modules.
- Ensure platform scalability, security, performance, and integrations.
- Provide technical leadership in solution design workshops and architecture reviews.
- Collaborate with stakeholders and development teams to align solutions with business objectives.
- Mentor ServiceNow developers and administrators on best practices.
- Stay updated on ServiceNow product releases and industry trends to recommend enhancements.
Requirements
- Strong experience with ServiceNow ITSM and at least two other modules.
- Proven expertise in ServiceNow integrations including REST and SOAP.
- Experience with ServiceNow scripting and data model.
- Knowledge of ITIL/ITSM processes and best practices.
- Experience designing and implementing CMDB and Discovery.
- Excellent problem-solving and stakeholder management skills.
- Telecom domain experience is essential.