Overview
The ServiceNow Developer will support a large-scale ServiceNow transformation program by developing, configuring, and enhancing the ServiceNow platform. Collaborating closely with technical and business stakeholders, the candidate will focus on delivering scalable solutions across core ITSM modules. This fully remote role is geared towards a skilled individual with a strong background in ServiceNow development and configuration who can translate business requirements into technical solutions.
Responsibilities
- Develop, configure, and customize ServiceNow ITSM applications, workflows, and automations.
- Design, build, and support ServiceNow modules including Incident, Problem, Major Incident Management, Change, Request, Service Catalogue, Knowledge, CMDB, CSDM, Portal, and ITOM.
- Develop integrations with external systems using APIs and web services.
- Translate business and operational requirements into technical solutions.
- Configure and administer the ServiceNow platform, including users, roles, groups, ACLs, and the Service Portal.
- Design integrations between ServiceNow, monitoring tools, cloud platforms, and infrastructure services.
- Produce technical documentation and support testing activities.
- Collaborate with architects, platform teams, and business stakeholders to deliver scalable solutions.
Requirements
- Proven experience developing and configuring ServiceNow ITSM solutions.
- Strong knowledge of core ITSM modules, including Incident, Problem, Change, Request, and CMDB.
- Experience with ServiceNow scripting, integrations, and platform administration.
- Strong understanding of ITIL processes and ServiceNow best practices.
- Excellent communication and stakeholder management skills.
- Hands-on experience with ServiceNow ITOM, Discovery, and MID Servers is desirable.
- Experience integrating ServiceNow with monitoring, cloud, or infrastructure platforms is a plus.
- ServiceNow certifications are advantageous.