Overview
The ServiceNow Developer will be responsible for leading the design, development, and enhancement of the ServiceNow platform. This role involves working closely with stakeholders to ensure solutions align with business and technical requirements while providing technical leadership throughout the solution lifecycle. The developer will be part of a hybrid team, primarily working remotely with occasional in-office collaboration in London.
Responsibilities
- Lead the design, development, and ongoing enhancement of the ServiceNow platform.
- Configure and implement core ITSM capabilities, including Incident, Problem, Change, Request, Knowledge Management, and Service Catalog.
- Develop and maintain custom ServiceNow functionality using JavaScript, Glide API, and other platform capabilities.
- Design, build, and support integrations between ServiceNow and enterprise applications.
- Provide technical leadership and mentoring to developers throughout the solution lifecycle.
- Drive platform best practices and ensure code quality assurance.
Requirements
- 8+ years of hands-on ServiceNow experience in Administrator, Developer, or Technical Lead roles.
- Strong expertise in ServiceNow ITSM, particularly with Incident, Problem, Change, and Service Catalog modules.
- Excellent skills in ServiceNow development, including JavaScript and Glide API.
- Proven experience in system integrations using REST and SOAP web services.
- Strong technical leadership and stakeholder management capabilities.
- Ability to mentor junior team members and promote development best practices.