Overview
The ServiceNow ITSM Developer will play a key role in a large-scale ServiceNow transformation programme by developing, configuring, and enhancing the ServiceNow platform. Working remotely, the selected candidate will collaborate closely with both technical and business stakeholders to deliver scalable solutions across core ITSM modules, ensuring alignment with best practices and ITIL standards.
Responsibilities
- Develop, configure, and customize ServiceNow ITSM applications, workflows, and automations.
- Design, build, and support ServiceNow modules including Incident, Problem, Change, and CMDB.
- Develop integrations with external systems using APIs and web services.
- Translate business and operational requirements into technical solutions.
- Configure and administer the ServiceNow platform, managing users and roles effectively.
- Design integrations between ServiceNow and cloud platforms as well as monitoring tools.
- Produce technical documentation and support testing activities.
- Ensure development adheres to ServiceNow best practices and ITIL standards.
Requirements
- Proven experience developing and configuring ServiceNow ITSM solutions.
- Strong knowledge of core ITSM modules like Incident, Problem, Change, Request, and CMDB.
- Experience with ServiceNow scripting, integrations, and platform administration.
- Strong understanding of ITIL processes and ServiceNow best practices.
- Excellent communication and stakeholder management skills.
- Hands-on experience with ServiceNow ITOM, Discovery, and MID Servers is desirable.
- Experience integrating ServiceNow with other platforms and tools is beneficial.
- ServiceNow certifications are a plus.