Overview
The ServiceNow Technical Lead will be responsible for overseeing the design, development, and implementation of ServiceNow solutions within the organization. This role requires a deep understanding of the ServiceNow platform and will involve collaboration with stakeholders and development teams to ensure solutions align with business goals. The ideal candidate will also provide technical leadership and mentorship while staying current with industry trends and best practices.
Responsibilities
- Serve as the technical authority on ServiceNow architecture, design, and best practices.
- Define and drive the overall platform strategy, roadmap, and governance.
- Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
- Ensure platform scalability, security, performance, and integrations with other enterprise systems.
- Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
- Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
- Mentor and guide ServiceNow developers and administrators on technical best practices.
- Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
Requirements
- Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
- Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
- Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and data models.
- Knowledge of ITIL/ITSM processes and best practices.
- Experience designing and implementing CMDB and Discovery.
- ServiceNow Certified System Administrator (CSA) preferred.
- ServiceNow Certified Implementation Specialist (CIS) in multiple modules preferred.
- Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems is a plus.