Overview
The User Researcher will play a critical role in supporting the development of the Test and Evaluation Marketplace application by conducting user research and adoption studies. Working closely with users, stakeholders, and cross-functional teams, this role focuses on gathering and analyzing insights to inform product design and ensure that solutions meet genuine user needs. This position requires active SC clearance from day one and involves a combination of on-site and remote work.
Responsibilities
- Plan and conduct qualitative and quantitative user research, including interviews, surveys, and usability testing.
- Engage with users and stakeholders to gather requirements and identify opportunities to enhance product usability.
- Collaborate with Product, Service, and Engineering teams to convert research insights into actionable recommendations.
- Perform benefits assessments to evaluate impact, adoption, and the value delivered by products.
- Present structured research findings to senior stakeholders to facilitate decision-making across the programme.
Requirements
- Active SC Clearance is required from the start of employment.
- Demonstrated experience conducting user research in complex or secure environments.
- Proficient in delivering both qualitative and quantitative research methodologies.
- Strong communication skills, particularly in presenting findings to stakeholders.