Overview
The User Researcher will play a crucial role in planning and delivering user research within the UK government or public sector digital services. The contractor will collaborate closely with multidisciplinary teams to generate actionable insights that inform service design and delivery, while ensuring that decisions remain evidence-based and user-centered. This hybrid position will require effective communication of research findings to stakeholders to influence decision-making across projects.
Responsibilities
- Plan and deliver user research across the service lifecycle.
- Generate actionable insights to inform service design and delivery.
- Collaborate with multidisciplinary teams to ensure evidence-based decisions.
- Communicate research findings clearly to stakeholders.
- Influence decision-making processes based on research outcomes.
- Adapt research strategies to meet project delivery needs.
- Maintain high-quality research standards in fast-paced environments.
Requirements
- Proven experience conducting user research within UK government or public sector.
- Strong understanding of the GDS Service Standard and user-centered design principles.
- Experience working with multidisciplinary teams in agile environments.
- Excellent stakeholder management, facilitation, and communication skills.
- Ability to deliver high-quality research in complex programmes.
- Strong strategic mindset and adaptability.
- Confidence in balancing research quality with delivery timelines.