Overview
This remote contract opportunity for a ServiceNow TSOM Architect focuses on designing, configuring, and optimizing ServiceNow TSOM solutions to meet business and IT operational needs. The architect will work closely with various stakeholders to create scalable architectures, enhance platform performance, and ensure compliance with service commitments while guiding delivery teams through all phases of build, test, and deployment.
Responsibilities
- Lead technical solution design for ServiceNow TSOM implementations.
- Define integration patterns for monitoring and event management workflows.
- Collaborate with stakeholders to translate operational needs into scalable architectures.
- Produce clear technical documentation for architectural decisions and processes.
- Oversee the implementation of platform configurations, ensuring best practices are followed.
- Provide technical governance to enhance ServiceNow TSOM capabilities.
- Support continuous improvement initiatives and compliance with service commitments.
- Manage priorities independently while effectively collaborating with distributed teams.
Requirements
- Strong analytical skills to assess and optimize complex IT environments.
- Proven experience in ServiceNow architecture, specifically with TSOM, event management, and monitoring integrations.
- Background in enterprise IT operations and familiarity with ITSM/ITOM frameworks.
- Excellent communication skills for stakeholder collaboration and documentation purposes.
- Ability to work independently and manage priorities effectively in a remote environment.
- Familiarity with cloud and infrastructure monitoring tools is beneficial.