Overview
We are seeking a Senior Juniper Mist Network Engineer / Consultant to provide advanced technical expertise in wired and wireless environments, contributing to both ongoing and new Juniper Mist deployments. The consultant will interface with internal team members and external customers to troubleshoot complex incidents, support network performance improvements, and ensure effective management of Juniper Mist sites and organizations.
Responsibilities
- Provide senior L2/L3+ escalation support across Juniper Mist environments.
- Investigate complex network incidents, performing detailed troubleshooting and root cause analysis.
- Utilise Marvis Actions, Mist SLE data, and dynamic packet captures to diagnose network issues.
- Resolve authentication issues across various authentication protocols and platforms.
- Analyze wireless performance using metrics like RSSI, SNR, and client roaming data.
- Assist with both existing and upcoming Juniper Mist campus and branch deployments.
- Manage Mist Organisations, including templates and device profiles.
- Produce clear Root Cause Analysis documentation after incidents.
Requirements
- Extensive hands-on experience with Juniper Mist technologies.
- Proficient in using the Juniper Mist UI/API dashboard.
- Strong knowledge of Marvis and its troubleshooting functions.
- Demonstrated experience in L2/L3+ troubleshooting and root cause analysis.
- Practical experience with network authentication protocols such as 802.1X and RADIUS.
- Hands-on experience with Juniper EX-series switches deployment and support.
- Solid understanding of wireless performance metrics and enterprise networking.
- Relevant certifications such as JNCIP-MistAI, JNCIE-MistAI, or CWNE are highly desirable.