Overview
In this leadership role, the Senior Service Designer/UCD Lead will be responsible for driving the user-centered design approach within the cervical screening programme. Collaborating with colleagues, stakeholders, and delivery teams, the successful candidate will ensure that services are designed with the needs of patients and staff at the forefront. This position requires substantial experience in service design within complex organizations, particularly in the health sector, and the ability to influence and guide teams towards effective design outcomes.
Responsibilities
- Lead service design and user research from discovery to delivery within the cervical screening programme.
- Set the user-centered design (UCD) strategy to shape impactful decisions.
- Build strong relationships with clinical teams and engage sceptical stakeholders through solid evidence and empathy.
- Guide and coach designers and researchers to develop team capabilities quickly.
- Plan and execute research in clinical environments, such as hospital screening areas.
- Influence senior stakeholders and translate user insights into prioritized recommendations.
Requirements
- Extensive experience in service design or user-centered design within complex organizations, preferably in health or the public sector.
- Proven track record of strategic design leadership and influencing decision-making.
- Strong interpersonal skills and ability to build relationships with clinical stakeholders.
- Familiarity with the GOV.UK / NHS Service Standard and service assessments.
- Demonstrated ability to mobilize a team and maintain momentum while respecting the need for careful consideration.
- Availability to work on-site in Canary Wharf approximately four days a week.