Overview
The Senior Solutions Architect specializing in Amazon Connect will work remotely as part of an established AWS Partner, focusing on developing their AWS Professional Services capability. This role combines pre-sales activities, solution architecture, and project delivery, making you a trusted technical leader for customers and AWS while transforming their contact center environments through Amazon Connect. You will guide clients through the entire technical journey, from discovery and solution design to implementation and ongoing support, while also contributing to the development of reusable frameworks and team skills.
Responsibilities
- Lead discovery and solution design for Amazon Connect opportunities.
- Partner with Account Managers throughout the pre-sales process.
- Produce technical estimates, proposals, and Statements of Work.
- Present solutions to technical, business, and executive stakeholders.
- Lead implementations and migrations from platforms such as Avaya, Genesys, and Cisco.
- Design contact flows, routing, queues, IVR, and self-service journeys.
- Integrate Amazon Connect with Salesforce, ServiceNow, Dynamics, and other enterprise systems.
- Mentor engineers and contribute to the development of the Amazon Connect capability.
Requirements
- Significant hands-on experience designing and delivering Amazon Connect solutions in production.
- Strong contact center knowledge across telephony, routing, agent experience, and PCI DSS.
- Proven pre-sales experience in discovery, architecture, estimating, and presentations.
- Broad AWS experience including networking, compute, security, and serverless technologies.
- Strong knowledge of Lambda, API Gateway, and DynamoDB.
- Experience integrating contact centers with CRM and enterprise systems.
- Strong communication skills with the ability to engage senior stakeholders.
- Bonus: AWS Solutions Architect Professional certification, experience with Terraform or CloudFormation, and legacy contact center migration experience.