Overview
We are seeking a skilled 3rd Line IT Support Engineer to join an IT services provider on an initial 3-month contract. In this role, you will work closely with the IT team to provide advanced technical support, focusing on Microsoft 365 and cloud technologies, while ensuring compliance with security standards.
Responsibilities
- Provide 3rd line technical support, resolving complex incidents and escalations across client environments.
- Administer and troubleshoot Microsoft 365, Active Directory, Entra ID and Intune.
- Manage patching and software updates across Windows servers, desktops and other endpoints.
- Identify and remediate vulnerabilities, ensuring systems remain secure and compliant.
- Support Cyber Essentials compliance, implementing security controls and addressing gaps identified during assessments.
- Configure and maintain endpoint management, device compliance and security policies through Intune.
- Troubleshoot Windows Server, Group Policy, DNS, DHCP and general infrastructure issues.
- Manage user identities, access permissions and security policies across on-premises and cloud environments.
Requirements
- Previous experience in a 3rd Line IT Support, Infrastructure Support or Senior IT Support Engineer role.
- Strong hands-on experience with Active Directory, Entra ID and Microsoft 365 administration.
- Experience managing devices, policies and endpoint security through Microsoft Intune.
- Proven experience with patch management, including deploying updates and remediating vulnerabilities.
- Practical experience supporting Cyber Essentials compliance and implementing required security controls.
- Strong Windows Server and Windows 10/11 administration and troubleshooting skills.
- Good understanding of networking fundamentals, including DNS, DHCP and TCP/IP.
- Experience troubleshooting complex technical issues across Microsoft infrastructure environments.