Overview
As a Dynamics 365 CE Functional Consultant, you will engage with stakeholders to shape business requirements and implement effective solutions across the full project lifecycle. This remote role focuses on maximizing client investments in Microsoft Dynamics 365 Customer Engagement and the Power Platform, collaborating with diverse teams to ensure successful project delivery.
Responsibilities
- Lead requirements gathering workshops with business stakeholders.
- Analyse and document business processes, functional requirements, user stories, and acceptance criteria.
- Translate business requirements into scalable Dynamics 365 CE solutions.
- Configure and support D365 CE modules, including Sales, Customer Service, Marketing, and/or Field Service.
- Work closely with Solution Architects, Developers, and Project Managers throughout delivery.
- Support solution design and provide functional expertise during implementation projects.
- Create functional specifications, process maps, and solution documentation.
- Develop and execute test scripts, test scenarios, and UAT plans.
Requirements
- Proven experience as a Dynamics 365 CE Functional Consultant.
- Strong Business Analysis skills with experience gathering and documenting requirements.
- Hands-on configuration experience across one or more D365 CE modules.
- Experience facilitating workshops with business and technical stakeholders.
- Strong understanding of Agile delivery methodologies.
- Experience creating user stories, process flows, and functional design documentation.
- Exposure to QA, System Testing, Integration Testing, and User Acceptance Testing.
- Excellent communication and stakeholder management skills.