Overview
We are looking for a skilled EUD Engineer to enhance ICT capabilities within public services. This temporary, full-time role involves managing the lifecycle of end-user devices, ensuring the delivery of high-quality ICT services while adhering to strict Service Level Agreements. The EUD Engineer will work collaboratively with various stakeholders to implement improvements and support projects related to end-user devices.
Responsibilities
- Provide expert technical support for EUDs, ensuring service requests are handled efficiently within agreed SLAs.
- Maintain accurate EUD asset data in accordance with the SACM policy to optimise device usage.
- Oversee the end-to-end lifecycle of devices from evaluation to disposal while prioritising supportability and cost-effectiveness.
- Monitor EUD service delivery and contribute to improvement plans for better operational performance.
- Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management.
- Identify and implement service improvements and cost-saving initiatives.
- Participate in the problem management process, using trend analysis to recommend effective solutions.
- Support projects related to EUDs and assist the SACM team with asset and licence management.
Requirements
- Strong understanding of ICT technology and its impact on policing and business objectives.
- Proven ability to influence and persuade stakeholders effectively.
- Relevant experience with a wide range of EUD technologies and support methods.
- Excellent communication skills, both written and oral, with the ability to simplify technical concepts for non-technical audiences.
- A flexible, adaptable team player who thrives in dynamic environments and can work independently.
- Must possess a full UK driving licence and be willing to travel to various locations as required.