Overview
The Interim Service Development Lead will support the transformation of Urgent Treatment Centres (UTCs) within the NHS by developing an effective service model. This hands-on role requires collaboration with clinical, operational, and corporate stakeholders to improve patient pathways, enhance service efficiency, and address urgent care challenges. The position is designed for a seasoned healthcare operational professional who can leverage their insights to create a commercially viable service offering.
Responsibilities
- Lead workshops with stakeholders to define the service model.
- Identify opportunities to improve patient pathways and service delivery.
- Develop initiatives that enhance the organization's proposition to NHS commissioners.
- Translate discussions into structured outputs for bid development.
- Apply operational knowledge to inform service design and workforce management.
- Collaborate with various teams to ensure the proposed model is realistic.
- Address service delivery challenges, including winter pressures.
Requirements
- Significant experience in independent healthcare operational delivery or service development.
- Strong understanding of Urgent and Emergency Care, specifically with UTCs.
- Proven track record in developing or mobilizing commissioned NHS services.
- Experience facilitating workshops with senior clinical and operational stakeholders.
- Ability to constructively challenge existing processes to find practical solutions.
- Strong communication skills with experience in producing clear documentation.
- Experience with SystmOne is advantageous for managing clinical workflows.