Overview
We are looking for an experienced Service Designer to join our team in a hybrid role focused on Unified Communications and Telecommunications. The contractor will collaborate with both business and technical stakeholders to design, optimize, and enhance UC services, ensuring improved customer experiences. The position requires a deep understanding of service design principles and the ability to effectively map processes and design scalable service models.
Responsibilities
- Define service requirements and design specifications for Unified Communications services.
- Facilitate discovery workshops with stakeholders to gather insights and requirements.
- Map end-to-end processes to improve service delivery and customer experience.
- Design scalable service models for voice, collaboration, and communication platforms.
- Analyze requirements and present solution options with associated benefits and risks.
- Capture and document current and future-state processes effectively.
- Support the implementation of service improvements and operational enhancements.
Requirements
- Proven experience in Service Design within a Telecommunications environment.
- Strong background in Unified Communications, preferably including RingCentral.
- In-depth knowledge of UC services such as telephony, voice, and collaboration platforms.
- Experience in designing or improving operational and customer-facing services in UC.
- Strong stakeholder management and facilitation skills during workshops.
- Ability to document and communicate current and future process states clearly.
- Experience in analyzing requirements and presenting relevant solutions.