Overview
The Hospitality Data Analyst will engage in a specialized role focusing on enhancing staff optimization and productivity across multiple sites within the hospitality industry. The analyst will collaborate with Finance, Operations, and site General Managers to leverage data for understanding and improving staffing levels, wage costs, and productivity, all while ensuring customer service remains uncompromised. This position requires a hands-on approach to analyzing data and implementing strategies that foster operational efficiency.
Responsibilities
- Analyze staff and labour productivity across multiple sites to identify areas for improvement.
- Examine wage costs, sales per staff hour, staffing levels, and shift patterns to enhance operations.
- Utilize sales and demand data to forecast staffing needs for varying operational periods.
- Enhance reporting processes related to staff costs, productivity levels, rotas, and scheduling.
- Identify and quantify opportunities for boosting productivity in hospitality settings.
- Work collaboratively with Finance, Operations, General Managers, and the Data team to drive initiatives.
- Guide site management in actionable improvements based on data insights.
Requirements
- Demonstrable experience in improving staff/labour productivity within a multi-site environment.
- Experience within hospitality, retail, leisure, or quick-service restaurants (QSR) preferred.
- Proficient in SQL and Excel for data analysis and reporting.
- Strong understanding of profit and loss (P&L) statements, wage costs, and site-level performance metrics.
- Familiarity with tools such as Power BI, Tableau, Looker, or Omni.
- Experience with rota, time and attendance, and payroll data analysis.
- Excellent stakeholder management skills within Finance and Operations domains.