Overview
The IT Support Specialist will provide onsite white-glove support at a consultancy's London office, ensuring that consultants and office teams can operate without interruption. This role involves responding to and resolving various IT issues while coordinating with specialist teams as necessary. The position demands clear communication and strong problem-solving skills in a fast-paced environment.
Responsibilities
- Provide high-level onsite IT support to consultants and office teams.
- Resolve endpoint, network connectivity, and AV issues efficiently.
- Manage incident and service requests in a timely manner.
- Coordinate with specialist engineering teams for complex issues.
- Communicate effectively with senior stakeholders to address their IT needs.
- Assist with hardware asset management as required.
Requirements
- Experience in providing internal IT support, preferably in a consultancy or professional services environment.
- Familiarity with ServiceNow for incident management.
- Ability to communicate clearly with senior stakeholders.
- Proven problem-solving skills in a high-expectation workplace.
- Experience with hardware asset management is beneficial.