Overview
We are seeking a certified SAP Hypercare Support Specialist with expertise in PP, MM, and QM modules to join our team. The successful contractor will deliver Level 1 support by engaging directly with users on the shop floor to address and clarify issues, guide incident triage, and create and escalate ServiceNow tickets as necessary. This role offers an opportunity to be part of a proposed delivery team for a significant client project starting in April 2027, contingent on the successful outcome of an ongoing bid process.
Responsibilities
- Provide on-site user support and guidance in SAP S/4HANA PP, MM, and QM functionalities.
- Engage in issue clarification and incident triage with manufacturing staff.
- Create and escalate tickets in ServiceNow for unresolved issues.
- Participate in floorwalking activities to assist users effectively.
- Collaborate with the team in a shift-based, 24x7 Hypercare environment.
- Support the bid stage by participating in client presentations or solution discussions, if required.
- Ensure smooth communication and issue resolution in a complex manufacturing setting.
Requirements
- SAP certification in Hypercare and experience in S/4HANA functional areas of PP, MM, and QM.
- Demonstrable experience with on-site user support and incident management.
- Familiarity with ServiceNow or similar ticketing systems for issue escalation.
- Previous experience in shift-based/24x7 Hypercare environments.
- Understanding of manufacturing, supply chain logistics, and quality processes is essential.
- Aerospace experience, particularly with Airbus, is highly advantageous.