Overview
The SAP Service Delivery Manager will lead the mobilization and management of 24x7 operational support services in a complex manufacturing environment, starting in April 2027 for a duration of 12 months with potential extensions. The role involves overseeing service delivery operations, ensuring effective resource management, risk control, and stakeholder engagement, while working as part of a bid team pending the successful outcome of the consulting bid.
Responsibilities
- Manage the mobilisation of operational support services for a manufacturing environment.
- Oversee shift and rota management to ensure 24x7 coverage.
- Implement capacity planning and performance management strategies.
- Coordinate risk and change control processes.
- Engage with stakeholders to ensure governance and smooth transition to steady-state support.
- Manage demand for flexible resources on short planning cycles.
- Facilitate the support and integration of SAP-enabled services and ITSM environments.
Requirements
- Demonstrable experience in service delivery management within complex environments.
- Strong background in service mobilisation and operational support.
- Experience with capacity planning and performance management.
- Familiarity with SAP services and ServiceNow/ITSM frameworks.
- ITIL/service management credentials are desirable.
- Experience in the aerospace sector, especially with Airbus, is advantageous.
- Ability to manage short-term resource demands effectively.