Overview
The Senior ITSM Engineer will play a crucial role in supporting a major Defence and National Security IT provider by leading the installation and configuration of ITSM tooling solutions. This position entails working within an Agile team to implement secure, resilient, and large-scale ITSM solutions in both cloud and on-premises environments. The engineer will collaborate closely with the Senior ITSM Tooling Architect to meet the customer’s digital transformation priorities.
Responsibilities
- Produce build documentation for the installation and configuration of ITSM tooling solutions.
- Install, configure, and customize ITSM, ITIL, and Service Desk tooling of varying size and complexity.
- Implement highly secure and resilient large-scale ITSM tooling solutions.
- Deliver across cloud, on-premises, and hybrid cloud environments.
- Support integration with core infrastructure capabilities including Windows Server, Active Directory, and SQL.
- Develop scripting, reporting, and data manipulation to support the tooling estate.
Requirements
- Active DV Clearance as a UK Sole National.
- Extensive experience in the installation, configuration, and customization of ITSM tooling such as CA Service Desk Manager, BMC Remedy, BMC Helix, ServiceNow, Cherwell, Freshworks, or ManageEngine.
- Demonstrated experience working within ITSM, ITOM, ITIL, or eTOM processes.
- Proven ability to implement secure, large scale ITSM solutions for cloud, on-premises, and hybrid environments.
- Familiarity with Windows Server technologies, Active Directory, and Group Policies.
- Experience with SQL database management and SQL Server clustering.
- Working knowledge of PKI infrastructure and certificate management.