Overview
We are seeking an IT Support Specialist to provide onsite support for a leading global consultancy. In this role, you will be the primary contact for day-to-day IT service delivery, working closely with network, AV, and engineering teams to ensure high-quality technical support to users. This position requires independence and strong problem-solving skills as you will manage IT incidents and requests with minimal supervision.
Responsibilities
- Provide onsite 1st/2nd line IT support to users.
- Troubleshoot end-user hardware, software, and connectivity issues.
- Support network connectivity and perform basic network troubleshooting.
- Manage incidents and service requests through ServiceNow.
- Coordinate with external vendors and technical engineering teams.
- Support AV systems and meeting room technology.
- Carry out basic setup, testing, and troubleshooting.
- Maintain high standards of customer service and user experience.
Requirements
- 3+ years' experience in IT Support or IT Administration.
- Previous experience in a consultancy environment.
- Strong troubleshooting and problem-solving skills.
- Experience in supporting end users in a professional services setting.
- Familiarity with ServiceNow is highly desirable.
- Strong communication and customer service skills.
- Ability to work independently with minimal supervision.
- Proactive approach and quick learning ability.