Overview
The Interim Head of Technical Delivery and Operations will lead transformative initiatives to enhance operational efficiencies within a dynamic digital creative agency. This hands-on role focuses on optimizing workflows, resource planning, and improving project visibility across various multidisciplinary teams, while ensuring effective delivery on a high volume of client projects. The contractor will collaborate closely with agency leadership to establish scalable processes and governance that support continuous growth.
Responsibilities
- Review and improve end-to-end workflows and delivery processes.
- Build effective resource and capacity planning across creative, product, and development teams.
- Introduce clear Standard Operating Procedures (SOPs), governance, and ways of working.
- Improve project visibility, prioritization, and backlog management.
- Optimize the use of project delivery tooling and technology systems.
- Support and strengthen the day-to-day operating model.
- Enhance forecasting of skills, resource requirements, and project demand.
- Identify operational issues and implement practical solutions.
Requirements
- Strong agency operations experience within a digital, creative, technology, or product agency.
- Proven leadership in operations, delivery, production, or project management.
- Experience collaborating with developers and technical delivery teams.
- In-depth understanding of agency workflows for websites, applications, and digital products.
- Hands-on experience in improving workflows, processes, and delivery tooling.
- Strong capabilities in resource planning, capacity management, and forecasting.
- Proven track record of managing multiple concurrent client projects with competing priorities.
- Ability to identify operational issues swiftly and propose effective solutions.